Ordering Information

Payment Methods

Credit Card
We accept Visa, MasterCard, Discover Card & American Express. Certain Limits apply.

Mail Orders
Intelligent Healthcare Displays
Attn: Order Dept.
959 Bartlett Avenue
Antioch, IL 60002

Check
Enclose with order. Please make check payable to: Intelligent Healthcare Displays

Open Account
Terms are net 30 days upon credit approval for firms with satisfactory D & B ratings. Please provide five current credit references including a bank. Allow 10 days to establish credit. Purchase order numbers are required before processing your order.

Download a PDF of our Internet Customer Order Form (PDF - 140KB)

Download a PDF of our Credit Application (PDF - 113KB)

Download a PDF of our W-9 Form (PDF - 658KB)

Shipping and Delivery

We ship fast! We usually ship stock items within 48 hours of receiving your order. Products are bulk packed. We offer three convenient shipping services:

• Fed-Ex
  Minimum shipping and handling fee is $9.85. For most small orders, we ship via Fed-Ex Ground only in the Continental U.S. Add 18.5% Shipping / Handling on orders less than $350.00. Add 15% S & H for orders $350.00 and over for Fed-Ex ground only. Oversize cartons are subject to surcharge. Call for price quote. Most Large IHD Stations ship motor freight.
  
  Minimum Orders: Orders under $100 will be assessed a $18 handling charge.
  
  Volume Discounts are available on most items. Call 888-861-6281 for a free personalized price quote.
• Motor Freight
  For large orders, we'll ship freight by what is believed to be the most reliable and inexpensive carrier to your location. If you have a preferred motor freight carrier, please specify at time of your order. Surcharges will apply for inside deliveries. Shipping charges are FOB, factory.
• Air Express
  We offer next day air and economical two-day delivery options on many items in stock. Call by 10:00 a.m. CST for same day shipment.

Can Items Be Shipped Internationally?
Of course. Please call us to discuss your location and we would be happy to provide you with a freight quote and lead time.

Tracking Orders
Please provide your email address so a tracking number may be sent to you electronically.

Problem/Question Regarding Order
For questions regarding your order, please email us at sales@ihdisplays.com. Or feel free to call our Customer Service Department toll free at 888-861-6281, Monday through Friday, 8 a.m. to 5:30 p.m. CST.

Returns and Refunds

• All items being returned for any reason must have prior authorization before being shipped back to us.
• Damaged Item - We package all of our items with the utmost care and concern for your order. However, should your item become damaged in transit, please keep all packaging materials, take a photo of carton and notify us within 5 days toll free at 888-861-6281, Monday through Friday, 8 a.m. to 5:30 p.m. CST.
• If your carton(s) arrives damaged this must be noted on the carrier's paperwork.
• Incorrect Item - If after comparing received items to the packing list, you feel you received an incorrect item please contact our Customer Service Department so arrangements can be made to correct the problem. No returns will be accepted without prior authorization
• Packing and Returning Your Authorized Returns - It is extremely important for you to retain all packing materials, as items must be returned in their original carton(s) with enough packing material to ensure a safe arrival back at our warehouse. If a box was damaged in transit, please use a box similar in shape, durability and size as these materials were specifically chosen to aid in safe handling of our products.
• Merchandise approved for return will be subject to freight charges and a 20% restocking fee within 30 days of purchase. Merchandise that must be repackaged will be subject to an additional 20% restocking fee

Changing/Cancelling Orders
Due to our commitment to process orders quickly, there is only a short period of time in which you may make changes or cancel your order. Once an order has been sent to our warehouse for fulfillment no changes or cancellations are possible. All orders that are cancelled will be credited in the original form of payment used when the order was placed. Note: Cancellations on custom orders are not accepted.

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